Account & Profile

Q: Is it free to register with landcamp?
A: Yes, registering is completely free! We don’t charge anything for registering an account.
Q: What does registering with landcamp allow me to do?
A: You need to register an account in order to campspace or activity reservation requests and, also required for hosts who want to offer a campspace or activity. you’ll be able to campspace or activity reservation requests, contact customer service by email or phone, and even post reviews!
Q: Once I register, will my email address be made public?
A: No. Don’t worry - we don’t make any email addresses public.
Q: I registered, but I’m not getting the confirmation email. What should I do?
A: First, make sure you entered your email address correctly when you registered. Sometimes it takes a while for the confirmation email to send, so please wait a little longer. Lastly, check any mail filters you have, just in case.
Q: How does logging in with Facebook / Google work?
A: You use your Facebook or Google credentials to log in to landcamp. you can easy use your Facebook or Google account to sign up or login to landcamp.
Q: I used to be able to log in without trouble, but now all of a sudden I can’t. What should I do?
A: Please contact Customer Support. Please use the link below to contact us. Once we receive your message, customer service will get back to you shortly.
Contact Us : support@landcamp.jp
To verify your identity, please include the following in your message:
  • Your name
  • Your birthday
  • Your address
  • Your phone number
  • Your email address
Q: Does my profile pic have to be a photo of my face?
A: Accounts that include a photo of the user’s face are seen as more trustworthy, so we strongly recommend it.
Q: I forgot my password. What do I do?
A: You can reset your password on the Password page.

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